FAQ
Below FAQ are some common concerns of our clients. If you have other questions, please just send it to contact@yuvorajewels.com
General Questions
To us, it means making beautiful things without compromising people or the planet. Lab-grown diamonds require fewer resources, create less waste, and leave no mining scars — so your diamond shines with purpose.
Our diamonds are grown using advanced technology and crafted by skilled artisans who blend precision with passion — right here in India, the heart of fine jewelry.
Yes! All our jewelry comes with a warranty and post-purchase care, including resizing, repairs, and polishing — because we believe in lasting relationships, not just one-time purchases.
You can shop online through our website or connect with us for exclusive appointments. We also partner with trusted retailers in select cities.
Yes, absolutely. We take your privacy seriously. All personal details you share with us — including your name, contact information, and address — are securely stored and never shared with third parties without your consent.
Completely. Our website keeps all transactions and data safe, secure, and confidential.
Yes. We partner with trusted and certified payment gateways to ensure your credit/debit card, UPI, and banking details are processed with bank-level security protocols. We do not store your payment information on our servers.
Never without your permission. We only use your data to improve your shopping experience or communicate with you about your orders. Your privacy is our promise.
Never. We respect your inbox. You’ll only receive communication you’ve opted in for — such as order updates, exclusive offers, or new collection launches. And you can unsubscribe anytime.
You can update or request deletion of your personal information anytime by logging into your account or contacting our support team. We respect your right to privacy.
Yes, we follow all applicable privacy and data protection regulations to ensure that your information is handled responsibly and lawfully.
Order, Payment, Shippment & Return Questions
You can easily place your order through our official website. Just select your favourite piece, choose the size, and proceed to checkout. Need help? Our customer care team is just a message away.
Don’t worry — we offer one-time free resizing on most designs. Just get in touch within our return window, and we’ll take care of the rest. Please go through our return and replacement policy.
Most of our made-to-order pieces are ready to ship in 15–20 business days. For custom designs, it may take a bit longer depending on complexity. We’ll always keep you updated along the way.
Yes! We offer free shipping across India and soon planning to be international. Delivery timelines may vary based on your location, but we always use trusted, insured couriers.
Absolutely. Once your piece is shipped, we’ll send you a tracking link so you can follow your diamond’s journey to you.
We accept all major credit/debit cards, UPI, net banking, and selected EMI options for your convenience and security.
Yes, you can cancel or make changes within 24 hours of placing your order. After that, production begins and changes may not be possible. Custom orders are generally non-cancellable once confirmed.
Absolutely! Every Yuvora piece comes in our signature luxury packaging, perfect for gifting. You can also include a personalized message — just let us know at checkout.
We accept a variety of secure payment options including:
- Credit & Debit Cards (Visa, MasterCard, etc.)
- UPI (Google Pay, PhonePe, etc.)
- Net Banking
- Wallets
- Easy EMI options
Yes, 100%. Our website is partnered with trusted, secure payment gateways to ensure your transactions are fully protected.
Yes! We offer convenient EMI plans on select cards and through partnered financing options — so you can own your dream piece with ease.
Absolutely. Once your payment is successful, you’ll receive a confirmation email and SMS with all the order and payment details.
If your payment fails, don’t worry. Simply try again, or choose a different payment method. If the issue persists, our team is here to help — reach out to our customer support and we’ll assist you right away.
Currently, we do not offer COD, as each Yuvora piece is custom-crafted and secured for safe delivery. However, we offer flexible and secure online payment options for your convenience.
No hidden fees — ever. The price you see at checkout is exactly what you pay. All taxes and applicable charges are transparently included.
Yes! We offer free shipping on all orders across India — no minimum purchase required.
Orders are typically shipped within 20 business days from the date of order placement. Each piece is made with care, and we ensure it meets the highest standards before dispatch.
Your jewelry will arrive in a secure, tamper-proof package, placed inside our signature Yuvora Jewels box. All necessary certificates and warranty cards are included inside.
We partner with trusted and reliable logistics providers to ensure that your order is handled with the utmost care and delivered safely.
We recommend inspecting your package for any signs of damage or tampering before signing for delivery. If you notice anything unusual, please reach out to us immediately.
Yes, once your order is shipped, we’ll share a tracking link via email or SMS so you can monitor its journey.
Yes. Yuvora Jewels may update this policy from time to time. Any changes will be reflected on our website immediately, so we recommend checking back for the latest information.
Our Customer Care Team is always here to help! Feel free to reach out for any assistance related to your order’s delivery.
We offer a 5-day hassle-free return policy. If you're not fully satisfied with your purchase, you can return it within 5 days of delivery for a full refund to your original payment method.
To qualify for a return, please ensure:
- The jewelry is in original, sellable condition — no scratches, damage, or alterations
- The original packaging, invoice, and certificate of authenticity (if applicable) are included
- Any warranty card provided is returned
- The product was purchased directly from Yuvora Jewels
- The item is not a customized piece
To qualify for a return, please ensure:
- You’ll receive 100% of the purchase amount
- If any discounts or promo codes were used, the refund will reflect the discounted price
- Refunds are processed within 21 business days of receiving the returned product
- For payments made via card or net banking, a transaction reversal will be initiated
- A shipping charge will apply for all returns
No, this policy applies only to ready-made jewelry. Customized or made-to-order items are not eligible for return.
Here’s how you can initiate a return or replacement online:
Reach out to our team at 📱 WhatsApp us — we’re always here for you.
- Log in to Your Account Go to [Login/My Account] and sign in with your registered email.
- Go to 'My Orders': Find the order you’d like to return or exchange.
- Click on 'Request Return/Replacement': Choose your reason, upload any images if needed, and confirm your request.
- Confirmation & Pick-Up: Our Customer Care Team will contact you to arrange a secure pick-up and guide you through the next steps.
Reach out to our team at 📱 WhatsApp us — we’re always here for you.
Yuvora Jewels reserves the right to update or modify the return policy at any time. We recommend checking this page periodically for the latest version.
Our Customer Care Team is here to assist you every step of the way. Feel free to reach out with any questions or concerns — we’re always happy to help!
Unable to find satisfactory answers ?
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