Last updated on: 23/07/2025

Applicable within India only

1. Eligibility & General Terms

1.1. All products sold by Yuvora are eligible for buyback, including gold, diamond, gemstone, and even customised jewellery.

1.2. The buyback is applicable only to the original customer as per the purchase invoice.

1.3. Products must pass Yuvora’s internal quality and purity inspection. If a product shows signs of tampering or if gold/diamond fails to meet Yuvora’s
quality standards during testing, Yuvora reserves the right to decline the buyback request.

1.4. The original invoice and certificate must be presented for buyback or exchange.

1.5. Yuvora products purchased from any platform other than the official Yuvora website will not be eligible for buyback or exchange.

2. Valuation Method

2.1. Gold Buyback: Value will be calculated as: Net Weight × Purity % × Current Market Gold Rate

2.2. Lab Diamonds: All lab-grown diamonds will be valued at a flat rate of ₹25,000 per carat at the time of buyback.

2.3. Gemstones:

Synthetic stones, cubic zirconia, and pearls: ₹0 (no value)
Other gemstones: ₹5,000 per carat (as per invoice, if applicable)

2.4. Making charges and taxes carry no value during buyback, as they are not listed separately on the invoice.

2.5. Lost Certificate: A flat deduction of ₹500 will apply if the original product certificate is not returned.

2.6. All valuations are based on Yuvora’s prevailing internal rates on the date of the buyback request.

2.7. In case any discount was given on metal, diamonds, stones, or making charges during the original purchase, an equivalent amount will be deducted
from the current market price before calculating the final buyback/exchange value.

3. Buyback Process

3.1. To initiate a buyback request, email contact@yuvorajewels.com with your invoice and product details.

3.2. Our team will review your request and confirm eligibility.

3.3. A final quote will be emailed to you based on current rates and inspection criteria.

3.4. We offer doorstep pickup at a flat charge of ₹500, deducted from the final settlement.

3.5. After quality checks at our workshop, the confirmed buyback amount will be processed.

4. Payment & Credit Terms

4.1. Refunds will be made via bank transfer only, to the account of the original buyer.

4.2. Customers opting for store credit will receive a credit note voucher with 6 months’ validity. This voucher is redeemable on all products except gold coins, silver coins, solitaires, and gold chains.

5. Cancellation Terms

5.1. If you cancel your buyback after receiving the final quote or credit note, the return shipping and re-delivery charges must be paid before the product is sent back to you.

6. Customer Support

Email: contact@yuvorajewels.com
Customer Delight Team Hours: Monday to Saturday, 10:00 AM to 6:00 PM
Closed on Sundays and public holidays

7. Policy Revisions

Yuvora reserves the right to modify this Buyback Policy at any time. The most current version will always be available at and will be effective immediately upon publication.